What is it?

When forms are pre-populated with known visitor data, it can lead to confusion or incorrect submissions, especially on shared devices or when users switch accounts. This feature helps ensure that the right person is submitting the form and that you’re capturing clean, accurate data.

Why does it matter?

We’re introducing a new “reset link” option in the forms built with the new editor. When enabled, this adds a “Not you? Click here to reset” link to the form.

How does it work?

If a visitor sees pre-filled information that isn’t theirs, they can click the reset link to clear the form and start fresh. This disables cookie tracking for that submission, ensuring that no existing cookies are overwritten, and treats the submission as a new contact. You can enable this option directly in the form editor settings.

Who gets it?

All hubs and tiers